Customer Support Adviser

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.

To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

Do you have outstanding telephony and customer service skills? We have a fantastic opportunity within our dedicated Adviser Support team, to keep managing service level agreements during increased business volumes and demand.

About the company

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK

About the role
Our Adviser support team offer telephony support and guidance to our Financial Advisers during the process of assisting homeowners with their later life lending. They are responsible for providing excellent customer service and support to business customers and liaising with the appropriate operations areas to resolve adviser queries. The team also helps the telephone account managers in managing active enquiries or KFI’s allowing them to focus on outbound sales calls.

Main role and responsibilities:

• Provide exemplary customer service to all business customers.
• Develop and maintain business relationships with key partners.
• To be responsible for the management of your own workload.
• Adhere to agreed service standards.
• Keep up to date and conversant with lending criteria, products and special schemes and convey this accurately to brokers over the telephone.
• Support the sales and new business application processes including use and understanding of the broker portal and DPR admin systems.

Skills and experience we look for:

• Strong telephony skills and experience.
• Highly motivated and co-operative.
• Able to work well individually and as part of a team.
• Driven by customer service and going the extra mile to deliver exemplary service.
• Professional, positive and prompt in the handling of all enquiries.

Benefits:

• £24,000 per year salary plus bonus opportunity
• 23 days holiday, plus bank holidays. Rising to 28 days based on length of service.
• 1 additional annual wellbeing day
• Additional holiday purchase scheme.
• 1 charity day.
• Tier 1 pension (5% Employee, 8% Employer).
• Simply Health.
• Life Assurance.

Most of all we look for people who display and work around the core values of our business:

Ambitious – to break ground to help our customers enjoy a better retirement.
Supportive – relationships are key to everything we do.
Personal – going above and beyond to offer exceptional service.
Integrity – honest, true and transparent in all of our relationships.
Responsive – whatever the challenge we’ll deliver the right result.
Expert – experts in our field, our thirst for knowledge never stops