German Speaking Customer Service Advisor

German Speaking Customer Service Advisor

Location: Preston, On Site 

Salary: £24,810.00 + Bonus’

Our Client:

Our client is looking for a German Speaking Customer Service Advisor to join an industry leader in the Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday.

Key Responsibilities:

• Answering & making calls from existing and new clients
  

• Proactively dealing with all queries relating to the business
  

• Taking payments
  

• Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams
  

• Managing email queries
  

• A professional approach with the ability to build rapport with each customer
  

• Demonstration extensive knowledge on all our product ranges
  

• Facilitating calls from B2B and B2C
  

• Account management
  

• Translating customer correspondence
  

• Project Management
  

• Timely escalation management (internal & external)
  

Personal Specification:

• German fluent to business level
  

• Experience of working in a customer service / collections / call centre
  

• Empathatic
  

• Self-motivated, with a ‘can do’ attitude
  

• Attention to detail with a high level of communication skills is essential
  

• Computer literacy
  

• A passion to deliver the highest quality for our clients customers
  

• Negotiation skills & conflict resolution
  

• Ability to multi-task and set priorities
  

• Dispute resolution
  

• Delivers expected results, meets KPI’s
  

• Project management
  

• Sufficient mathematical knowledge, required for their particular role
  

Shifts:

• Monday to Friday - 8am-4pm / 9am-5pm