Highways Enquiries Officer | Highways Operations and Design | Preston

Salary £27,269. - £31,067 Per annum | Full Time, 37 hours per week, Fixed Term until December 2025 | Preston

Lancashire is the fourth largest local authority in England, covering a vast geographic area with diverse urban and rural communities. Our remit is substantial, varied, and complex, but our purpose is simple: to serve the people of Lancashire by working efficiently and innovatively to prioritise the services they need and want.

Join us as a Highways Enquiries Officer to help build a better Lancashire.

In this role, you will manage and administer the highway casework of County Council Members and Councillors. You will respond to customer complaints and Freedom of Information (FOI) requests, escalating matters when necessary. Collaborating with the wider district team, you will ensure issues are thoroughly investigated and take a customer-focused approach when communicating outcomes.

These roles are predominantly home-based with occasional travel to County Hall or our Cuerden Depot in Bamber Bridge. We offer great flexibility to ensure you maintain a work-life balance that's right for you. These roles are available on a flexible basis, with working hours ranging from 20 to 37 hours per week, depending on your needs. This will be discussed at the interview.

These are fixed-term roles due to end in December 2025.

What We Are Looking For:

• Ability to thrive in a target-driven environment and multitask to ensure deadlines are met with high-quality responses.
• Passion for customer service, ensuring a high-quality customer experience where customers are treated with empathy and consideration.
• Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders. You need to be able to communicate clearly and effectively in writing. 
• Political awareness and a clear understanding of the county council as an organization and our responsibilities to county council members.

Our ideal applicant will have complaints handling experience. 

Contact Information: For an informal chat, please contact Samantha Mason at Samantha.mason@lancashire.gov.uk, who would be happy to arrange this for you.

Application Details:

• Closing Date: 24^th April 2025
• Interviews: TBC

Application review is ongoing; therefore, we encourage you to apply as soon as possible to avoid missing this excellent opportunity.

Why Join Us? 

By joining Lancashire County Council, you'll have the opportunity to shape the career path that is right for you, with access to personal and professional qualifications, coaching, and mentoring. Lancashire County Council is truly the place where you can have the career you've always wanted.

Benefits:

• Competitive salary and Local Government Pension Scheme with generous employer contributions.
• Great holiday entitlement of 26 days annual leave, increasing with length of service. You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and the option to buy additional leave each year.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.

Job Description & Person Specification